Who would have thought a couple of years ago that giant corporations would be toppling overnight? That gas prices would rise sky high and then collapse again within a few days?  That the economic boom would implode into the worst recession in 50 years?

But even in unpredictable times like these, some companies still perform with excellence. How do they do it? What principles do they follow? This blog is a place where we will discuss exactly that. It is a place where we can share insights and successes.

The book Predictable Results in Unpredictable Times, a new book by Stephen R. Covey and Bob Whitman, chairman of FranklinCovey, captures four key principles for getting great performance in good times and bad.

First, winning companies slim down to a few key simple goals with clear targets and careful follow-through. Everybody in the firm knows the goals and what to do about them.

Second, winning companies maintain high levels of trust with their customers, employees, and suppliers. They are totally transparent about their commitments, what they can and can’t deliver. Only the most trustworthy companies survive the kind of turbulence we’re in now.

Third, winning companies do more of what matters. The mantra in tough times is “do more with less,” but the real question is “more of what?”  Winning companies focus on giving more value-not just cutting back.

Finally, winning companies recognize that everyone gets scared when things get uncertain. Instead of allowing themselves to be paralyzed by fear, they channel their anxiety into results. They unleash people’s best ideas and energies instead of suppressing them or micromanaging them.

Over the next few weeks we will talk more in-depth about these each of these principles, principles that we believe can help any company win, no matter how rough the ride gets. What principles have you found that are helping you win in these wild times?

We know that being out of work can have a troubling impact on families. The stress, worry and pressure often impact a person’s ability to be the spouse or parent they want to be. Communication might break down. Quarrels might increase. Family members might feel neglected, scared or withdrawn.

In these kinds of situations, I have always counseled people to focus on those who are the most important in their lives and what matters most. Yes, being out of a job might have you in a crisis, but isn’t your family your most precious possession? So what can we do to strengthen our families in good times or in times of trouble?

•  Write a family mission statement-identify what kind of family you want to be, what qualities define your family, what kinds of feeling do you want in your home, how do you want to build relationships? Check out the FranklinCovey Family Mission Statement Builder to help you create yours.
• Hold weekly family meetings-gather your family once a week to talk about issues, problems or good things in your family. Refer to your mission statement to see how you are doing.
• Remember the emotional bank account-similar to a bank account, you can make deposits or withdrawals from each of your family relationships. Make a conscious effort to make meaningful deposits in your relationships. When you make a withdrawal, apologize and correct the mistake.

I am confident as you do these things, you will find your relationships strengthened in your family. You will take control of your life and your family’s life rather than being tossed away by the storms of problems or crises that come your way. Will you try it? See what results you get. What else have you found that helps strengthen your family? I would love to hear from you.

For more ideas on strengthening families you may interested in reading The 7 Habits of Highly Effective Families

Join my free social learning community at www.stephencovey.com

 

One of the great opportunities this downturn has created is the selling of how to do something in a crisis.  I get many emails a week offering to educate me on how to do something I thought I knew how to do, but no apparently do not because we are in a crisis and everything is different.  ‘How to lead in a crisis’, how to project manage in a crisis’, ‘how to sell in a crisis’, ‘how to buy a car in a crisis’, ‘how to make French onion soup in a crisis’ (well, that one wasn’t real).    While everyone is on the bandwagon, they are with good cause.  The crisis demands at times new actions for new challenges.  However, at other times, what it demands is a recommitment to what has always worked, but was less understood in good times.  This is the case with leadership.

Given that our job as leaders is ultimately to get results through our teams, and given that declining results are one of the big problems in this economy, then our problem to solve is results.  And, given that we need to achieve results through people, our challenge is to help a group of people who are bombarded daily both in the workplace and the press with dour forecasts for the future, feel motivated, energized and engaged. 

The good news is not only is it possible, it is probable if the leader does the right things.  A crisis sets the stage for the leverage and changing of the most powerful force over behavior in an organization – culture.

Culture is at work every moment.  It is the influence that causes us to behave one way or another, consistent with direction, or against it.  If we want to lead in a crisis, we need to understand that everything we say, ask and do will be processed through this filter called culture.  There is no way around it, and no way to force your way through it.  Culture will have its way with you. 

That does not mean you can’t affect it.  In fact, you affect it with everything you do.  Understanding it, and leading in a way that positively impacts it will create the most significant impact possible. 

On our webcast, which you can access for free at www.franklincovey.com/webcasts, we discussed 10 ideas for positively impacting culture.  They grouped into four main categories – imperatives in fact – that a leader should observe if they want to lead effectively.  They are:

• 1. Building trust
• 2. Clarifying purpose, both long range and near term
• 3. Aligning the systems of the company to help everyone get their job done
• 4. Unleashing the talent there is there, today, in your organization, ready to help.

I encourage you to listen to the webcast and try out at least one of the ideas mentioned to help your team help you on through the crisis.