The answer: Don’t ask them to do more with less.

Instead, ask them to do less of what doesn’t matter and more of what does matter.

Morale has little to do with how hard people work or how tough the job is. People will do extraordinary things and work incredibly hard if they feel their contribution matters. Most of the day job consists of carrying out tasks that somebody has to do. If one person now has to do the tasks of two people, you’re obviously going to burn out that one person. Instead, re-think those two jobs. Which tasks truly add value for the customer? Which don’t? Are you asking people to spend time and energy on things that don’t matter much just because they’ve always been done that way?

Talk with the employee about it. What does the person really want to contribute? What does that person think his or her customer really wants? Then start shedding tasks that interfere with those things.

An emergency nurse in a Chicago hospital who found herself all at once trying to manage one bleeding patient, another who was having a heart attack, and another who couldn’t breathe—well, she quit. Who can blame her? Some situations are just ludicrous.

But another nurse, Angela Crawford, moved back to her homeland of Barbados after many years working in a Canadian hospital. There she found incredibly overworked nurses. But after selling hospital administrators on the continuous improvement philosophy she had learned in Canada, every nursing procedure went under scrutiny. Mentors were assigned to new nurses. Procedures were simplified and bettered. She has sponsored health fairs and other methods for preventing disease, thus reducing the workload.

Today Angela is president of the Barbados Registered Nurses Association. She is known as “the nurse who transformed the Barbados health care system” and eased the heavy burdens of hundreds of her co-workers. 

None of this was in Angela’s job description. Like Angela, you can use your own resources and initiative to help your people do more of what matters and less of what doesn’t. And then watch morale rocket upwards.

How can you start to do less of what doesn’t matter and more of what does matter? What else is going on in your organization? We’d like to hear from you.

You can find these and other ideas for thriving in this challenging new era in our book Predictable Results in Unpredictable Times.

Click Here to watch archived webcast

What happens when your computer gets overloaded?

It slows down. Everything takes longer. It starts giving you error messages. Soon it freezes, and then it crashes.

It’s the same thing that happens to you when you get overloaded. There’s a natural principle at work here: the things I have to do are infinite, but the capacity I have to do them is limited.  (In my case, quite limited.) In our new book, Predictable Results in Unpredictable Times, we talk about how to “push the reset button” on your work and your life when things get scary.

Here’s the issue: At work, everybody’s trying to do more with less. But the real question is, more of what? Are you just trying to do more stuff whether customers value it or not? Are you trying to do the jobs of people who aren’t here anymore, whether those jobs are worth doing or not?

Push the reset button. Ask yourself, what’s the job that really needs to be done? What job do my customers want me to do more than anything else?

Say you’re the only finance person left after everybody else is let go. Do you really need to keep track of every single data point that’s always been tracked? What are the company’s real needs right now? Protecting cash flow? Getting accounts receivable paid up? 

Figure out what the organization really needs you to do. Then focus on that job. Instead of trying to do 2 or 3 jobs that “kind of, ought to” be done, strip yourself down to the job that you must do and that only you can do.

 I hear you giggling. “Tell that to my boss.”  No, you tell it to your boss.  In these scary times, nobody—including you—can afford to carry responsibilities that aren’t core to the organization’s purpose.

What else can you do to succeed in the middle of the wild ride we’re all taking right now? We would love to hear from you.

Get a copy of Predictable Results in Unpredictable Times for 30% off.

Over the years I have discovered 5 key barriers that keep us from making the progress we want to make. 

1.   Fear of the unknown and general uncertainty:

At times we allow ourselves to lock-up with fear and become paralyzed with uncertainty. Because change is happening so rapidly we fear the potential negative effects of what is going on around us. 

Fear and worrying about things we cannot control, will waste much of our energy.  We will never regret putting our energy where our biggest leverage points are in our life, and focusing on the things that we can control instead of those we cannot.

2.   No compelling reason to change:

Simply put without a clear compelling reason to change, improve, and grow most people will not change.  We tend to live within our comfort zones.  In an ever-changing world, living in the comfort zone can be a very dangerous place.

Creatively thinking or actively approaching new situations with fresh ideas and behaviors can help us build a core around learning, growing and changing.  Creating a clear inspiring reason to change makes all the difference.

3.   Lack of vision for  a better future:

Without vision we fail.  Clear, long-term goals can make a huge difference in our lives.  Over our lives we will create what we believe, and believe what we achieve, first in our minds then in our actions.  You have been given unique talents and abilities that will allow you to contribute to the world in a marvelous manner and leave a great legacy, regardless of your color, culture, and economic status in life.

Your vision or long-term goals should inspire you to do things differently every day, every week, every month and every year.

 4 .   We don’t know how to change:

The concept of making needed changes in our lives can be overwhelming.  Change is not easy.  It requires effort and focus.  Having a proven process can really help move things along.  Weight Watchers has a great process to help people lose weight and improve their health.  It is built around counting calories through a points system, making choices, and changing your thinking and behavior about food.   It breaks everything down for you and has proven to work for millions.

Friends, mentors, coaches and teachers are great sources of information to help you pick a clear process to change, no matter what change you want to make…their successful personal experiences, how they changed,  can help you change and in turn when you change, you can help others change. 

5.   No accountability to change:

With out someone you love and trust to hold you accountable to a new and better future, the likelihood of change springing up all on its own is low.  Once we have laid bad habit tracks they are so easy to return to, unless we have some sort of intervention. 

The key here is that “its all about the love”.  The accountability that is needed is one of encouragement and support. Connect with people in your life that lift you and love you.  We all need more friends that believe in us.

Never underestimate the power we have to change ourselves as we get rid of fear, create meaning, establish a clear vision, work with a proven process, and surround ourselves with people who love us and support our desire to learn, grow and change for the good.

How have you enabled change in your life? How did you remove the mental roadblocks that stood in the way of change? What has helped you?

I would love to hear from you.

Author: Sam Bracken, Global Director of Product Management Marketing, FranklinCovey

 Today’s reality has forced us to question how we lead ourselves and our families:

• Do we need that next purchase or would we feel better with the security of a savings account?
• Should we be constantly going somewhere or are our best times in the backyard?
• Are we eating healthier by eating at home more often?
• Could our children benefit by playing with other children rather than attending another activity?
• Would there be less stress if we drove less?

What positive outcomes have you experienced? 

We  may have been forced to change the way we live but, by shifting our paradigm, we can focus on the positive outcomes. We can determine what is important and meaningful and lead in that direction. Leaders make changes, and by doing so, influence the people around them to also make changes. A leader is not necessarily a CEO of a corporation. A leader is anyone who leads by example. Just look at the “green” movement-many individual leaders making small steps that are leading to change.

Imagine if we taught our children to become leaders. What if we taught children to stop and think about choices, understand and value differences, have balance in their lives, and work together for better ideas?

We feel that their leadership skills would help them become responsible citizens and influence other children! It wouldn’t take long before we would start to see a change. What do you think?

 Leadership is not a new concept. Teaching children to be leaders is. Imagine the possibilities.

 Click Here to learn more about The Leader In Me Process.

 Authors: Sarah Noble and Judy Yauch, FranklinCovey Education Solutions

Times have changed. One of the things I often tell people is that you can’t do a job-search the way you used to. Most people have relied heavily on a job application form and a resume. Typically, that just doesn’t work anymore, although those are useful things and most times necessary. In today’s world you have to adopt a new mindset for finding and securing a job-and not just a job but work that you would find meaningful.

The new mindset is: be a solution, not a problem to a prospective employer. When you call or submit your resume, it likely goes into a pile with perhaps hundreds of other resumes or applications. This is a problem for the employer; you are one more person they have to deal with.

However, what if you took the time to really research the company you want to work for? Read and research about what’s going on right now in the company. Find someone you might know to talk to about what they’re dealing with and what they’re trying to accomplish. If you don’t know someone, make a call to find someone in the company who might be willing to spend a few minutes with you. Network with their suppliers or one of their clients to get a better understanding of the company, department or person you want to work for. Between the Internet and networking, you can piece together a picture of what would be of specific value to them. From there you can see if your experience, talent, skills, and passion match up to what they need. Now you can creatively position yourself as a solution and differentiate yourself. Get a conversation started in the company by presenting yourself as a solution to their problems not as a person looking for a job.

The tougher things get the more creative and solution-oriented you have to become. Be a solution, not a problem-and you’ll significantly increase your ability to land a new job.

To learn more about how to advance your career, take charge of your life and become a highly valued employee join my career development webinar series at: https://www.franklincovey.com/tc/publicworkshops/dr-stephen-r-covey-webinars

Tip #4: “No” is not a four-letter word

When times are tough, people will ask you to do more. In fact if you haven’t had someone come into your office today and ask for help with a project completely unrelated to your week’s priorities, you probably will. So here’s the rub. Unless you’re in a sole-proprietorship, you’re probably working with other people. And those other people will need your help, just like you will need theirs.

In most cases I believe it’s important to help people when they ask for it, especially if you have some expertise they could benefit from. It’s good karma and they’ll be more willing to help you in the future. However, there are times when you just can’t do it all. You’ll know when these times are. And if you can sense that the request isn’t “mission critical” just say no. The other person will survive and, if they have any sort of morals, they won’t be offended. Plus it will keep you from getting distracted on your week’s plan. 

If you have to say no, you should provide the requestor with some ideas of how they could accomplish their task. Refer them to someone who might have more time and the skills needed. You may also try and schedule their task later in your week when you have more time to spend on it. But don’t make “no” a regular part of your vocabulary. It could damage relationships over time and damage your reputation in the organization. 

Saying no is a very liberating feeling. Try it today and you’ll find out what I mean.

Next time we’ll cover the final tip: Find Time for Yourself Each Day

Author: Matt Murdoch, FranklinCovey

 Tip #3: Plan or Perish

If you’re like me, you have multiple projects. Each with dozens of sub-tasks that need to be done “right now.” Right? To get through this jumble of projects you must do one simple thing: plan. It’s as easy as that. It’s no secret. It’s pure and simple common sense. Try out this process and you’ll see for yourself.

• 1. This coming Sunday night, before your work week begins, review your list of tasks.
• 2. Prioritize the ones that are most critical to your team’s goals.
• 3. Identify those tasks that you can easily delegate to others (see my previous post).
• 4. Identify what meetings you have during the week and find tasks that can be accomplished during those time periods.
• 5. Then, every morning, before anyone else comes into the office, take five minutes and review your list. Check off things you’ve done, review the day’s appointments, and adjust your tasks as necessary.

If you’re a user of Microsoft® Outlook® or IBM® Lotus® Notes® you might consider checking out some quick and simple Time Management webinars we offer. They’re only about 1 ½ hours long and will provide some amazing techniques to help teach you how to use these tools while you plan your days.

In my next post, I’ll cover tip #4: “No” is not a four-letter word.

Author: Matt Murdoch, FranklinCovey

The headlines are a bit depressing, aren’t they?

At FranklinCovey we think the opposite.  The headlines are fascinating. 

Dr. Stephen R. Covey says, “We’ve never had such opportunity as we do today.”  In Maurna Desmond’s interview with Dr. Covey (Fortune, Dec. 19), he observes that this is the chance, the opening, the break people have been looking for.

When companies close their doors, competitors can jump in and go crazy. When you’re let go, you’re free to change everything in your life.

It’s not a time to mope but a time to get creative. “People are too much a product of their conditions, and not of their decisions,” Dr. Covey says. There are two sides to losing a job, only one of them negative.   The positive side is that you’re suddenly free to create your own future.

Just look at Steve Demeter of San Francisco, who used to work on ATMs for a big bank. When he got interested in programming applications for the iPhone, he created Trism, a game he sold on the Internet for $5 per download and made $250,000 profit in two months.

At 29, Steve is a millionaire.

Have you heard stories like this? Do you have any stories you could share with us? Maybe it’s your own story. We’d like to hear from you about people who are choosing to succeed instead of fail in an economic downturn. 

While there’s a lot of pain associated with the economic crisis, we are much more interested in the possibilities for change.  What do you think, share your comments and stories with us?

Author: Breck England