FranklinCovey Blog | Satisfaction

Empathic Listening Tips

Wednesday, October 28th, 2009 | 7 Habits | 9 Comments

Being understood by others is the greatest need of all. – Stephen R. Covey

In The 7 Habits of Highly Effective People, Stephen R. Covey describes Empathic Listening as reflecting what a person feels and says in your own words to their satisfaction so they feel listened to and understood.  Empathic Listening is  not listening to advise, counsel, replay, refute, solve, fix, change, judge, agree, disagree, question, analyze, or figure out. Whether you are familiar with The 7 Habits and are looking for a refresher or new to them all together, here are a few tips to remember when using Empathic Listening.

It is best to use Empathic listening when:

  • Emotion if high.
  • The other person does not feel understood.
  • You do not understand the other person.
  • Trust is low in the relationship.

Here are a few Empathic Listening starters, these should help you get started using Empathic Listening.

  • So, if I am understanding you correctly you are saying…
  • What I’m hearing is…
  • You seem…
  • You must have felt…
  • You feel…about…

What tips have you learned as you have used Empathic Listening in your life at home or at work? We would love to hear from you.

Tags: , , , , , , , , , , ,