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FranklinCovey Blog | Trust
Building Trust
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I was in a meeting earlier this week with 20 people from around the world and the strangest feeling came over me. I trusted everyone in the room—their intent, their integrity, and their ability to deliver.
Maybe this happens to you all the time. Maybe if I were quicker to extend trust it would happen more often to me. But as it currently stands, sometimes I feel like I don’t know enough about a person—their character and competence—to trust. Sometimes a person has behaved in ways that have broken trust. Regardless, it is rare for me to trust an entire room full of people. And it felt great! You’ll laugh, but I felt tears spring to my eyes when I thought about it. It didn’t mean I agreed with them on everything or that the meeting was easy, but things were easier to achieve because I assumed good intent.
I had worked with everyone in that room for at least three years and with some for over a decade. I trusted them because they had kept commitments, they had talked to me straight, and they all delivered results. Does this happen to you often? Or never? What else builds trust for Executive Mamas?
Author: Jennifer Colosimo, Vice President of Sales and Delivery Effectiveness at FranklinCovey
Empathic Listening Tips
Being understood by others is the greatest need of all. – Stephen R. Covey
In The 7 Habits of Highly Effective People, Stephen R. Covey describes Empathic Listening as reflecting what a person feels and says in your own words to their satisfaction so they feel listened to and understood. Empathic Listening is not listening to advise, counsel, replay, refute, solve, fix, change, judge, agree, disagree, question, analyze, or figure out. Whether you are familiar with The 7 Habits and are looking for a refresher or new to them all together, here are a few tips to remember when using Empathic Listening.
It is best to use Empathic listening when:
- Emotion if high.
- The other person does not feel understood.
- You do not understand the other person.
- Trust is low in the relationship.
Here are a few Empathic Listening starters, these should help you get started using Empathic Listening.
- So, if I am understanding you correctly you are saying…
- What I’m hearing is…
- You seem…
- You must have felt…
- You feel…about…
What tips have you learned as you have used Empathic Listening in your life at home or at work? We would love to hear from you.
The Ripple Effect
We often ask the question: “who do you trust?” to organizational leaders and workers around the globe. In both the public and the private sectors there is now an uneasy caution about who you can trust. The more penetrating question is who trusts you? Imagine if you could grow trust in an environment of ever decreasing trust. What a competitive advantage that would be. It is more important than ever for you to give people someone they can trust. Starting with yourself, by behaving and leading in ways that inspire trust creates a ripple effect of influence.
Test this for yourself. Think of the person you trust the most. What is it like to work with or be with that person? Do they have influence on you because you trust them? Does it speed up business to work with them? What IF? What if, everyone on your team had that level of trust? At worst it would be a lot more energizing to work together. At best trust makes the playing field really fast and becomes a performance multiplier that has a ripple effect on the results of your team and your organization.
Author: Greg Link, The Global Speed of Trust Practice Leader at FranklinCovey
____ In a Crisis (you fill in the blank)
One of the great opportunities this downturn has created is the selling of how to do something in a crisis. I get many emails a week offering to educate me on how to do something I thought I knew how to do, but no apparently do not because we are in a crisis and everything is different. ‘How to lead in a crisis’, how to project manage in a crisis’, ‘how to sell in a crisis’, ‘how to buy a car in a crisis’, ‘how to make French onion soup in a crisis’ (well, that one wasn’t real). While everyone is on the bandwagon, they are with good cause. The crisis demands at times new actions for new challenges. However, at other times, what it demands is a recommitment to what has always worked, but was less understood in good times. This is the case with leadership.
Given that our job as leaders is ultimately to get results through our teams, and given that declining results are one of the big problems in this economy, then our problem to solve is results. And, given that we need to achieve results through people, our challenge is to help a group of people who are bombarded daily both in the workplace and the press with dour forecasts for the future, feel motivated, energized and engaged.
The good news is not only is it possible, it is probable if the leader does the right things. A crisis sets the stage for the leverage and changing of the most powerful force over behavior in an organization – culture. › Continue reading