Q: With every working generation, there are changes in what is motivational (e.g., Boomers vs. Gen Xers). As the mix of the generations (and cultures) continues to increase, and new cohorts enter the workforce, what approaches can we use to take advantage of this diversity to build organizational performance?

A: Synergy is celebrating diversity. So, involve people in the question you are asking and let them come up with their recommendations. Initially, start with small groups of three or four people so they are authentic and genuine in their communication and not “politically correct.” Then, let each small group share analyses and recommendations and begin to synergize at a higher level the question you are asking.

The key to this generational question is to be synergistically resolved through deep cooperation and authentic communication. Employ a great deal of empathic listening and restating another person’s point until that person feels understood. This takes a different mind-set and skill set.

How do you use diversity (the mix of generations, cultures etc…) to build organizational performance? I would love to hear from you.

This question and answer with Dr. Covey was featured in the January 2009 issue of Training Magazine.

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 Tip #1: Eliminate Chaos

When everything around you is moving fast it’s hard to get organized. Does this sound like your typical day? You return from one meeting only to go to another and yet another throughout the day; you don’t have time to focus strategically on one project because your time is spread so thin over a dozen; you have three people at your door waiting for a decisions on three different projects.

Unless you gain control over the madness of your days, it will control you. You need to do whatever it takes to prepare yourself for these tornadic days – because they’re not going to stop. You need time management. You need to get organized.

• Come in 30 minutes early and straighten your desk and reply to urgent e-mails: It’s amazing how much quality work you can do when nobody else is in the office.
• Organize your files so you know where everything is: It’s a great feeling to be called into a last minute meeting and be able to grab the appropriate file.
• Block out chunks of your days to ensure you have time to get your work done: I find that I’m most productive on Monday-my brain is fresh and I’m still thinking clearly. After my morning meetings I’ve blocked out a few hours in the afternoon to actually work.
• Take time to help others: You’ll find that when you’re organized, you’ll be better able to help others and help them with things they need.

I’ve learned that when my life is chaotic, I work minute-by-minute. I can’t see the horizon and I start to feel overwhelmed and stressed. So, take some time and eliminate the chaos by getting organized.

 In my next post I’ll talk about Tip #2: Embrace Others

Author: Matt Murdoch, FranklinCovey