Customer Loyalty Solutions

Each Moment Counts When Creating a Loyal Customer

Every chain knows that customer loyalty is key to profitable growth, but many struggle to actually increase it. Why?

Loyalty leaders use superior service as a competitive advantage to keep customers coming back—and 70% of a great customer experience comes down to the behavior of frontline employees. So are your leaders coaching your frontline employees to provide a better experience than your competitors? And is that service consistent across the chain?

At FranklinCovey, we help frontline leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable. Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their FranklinCovey investment.

loyalty

How We Help

Our Customer Loyalty Practice Helps Organizations and Individuals by:

HIRE A CONSULTANT

Data Collection

Collect statiscally valid feedback from a representative sample of customers and employee

BECOME CERTIFIED

Real-Time Metrics

Increase the visibility of customer-service metrics so managers get real-time feedback.

OPEN ENROLLMENT

Accountability

Apply an accountability process at frontline teams so they deliver exceptional customer service more often.

CREATE CUSTOM WORKSHOPS

Measurement

Measure And improve employee engagement

Case Studies

change frontline behavior

Are Your Customer Metrics Telling the Truth?

Read

forbes

How are you measuring your customer satisfaction?

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All Products

Leading Customer Loyalty
Leading Customer Loyalty

Engaging your team to win the heart of every customer.

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Net Promoter System

Do you know what your customers are saying about you?

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Employee Loyalty And...

Disengaged employees + Poor Customer Service = Slow Gowth

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Winning Customer Loyalty

Your most critical customer service people are often your service people are often your least empowered employees