Article Library - Total Quality
The Quality Life by Stephen R. Covey
We all live three lives: public, private and secret. In our public lives, we are seen and heard by colleagues, associates, and others within our circle of influence. In our private lives, we interact more intimately with spouses, family members, and close friends. The secret life is where your heart is, where your real motives are - the ultimate desires of your life.
A Total Approach to Total Quality by Stephen R. Covey
In our efforts to improve quality, productivity, and profitability, we have to work holistically. We can reorganize, restructure, or reengineer the company or simply come up with a new compensation system or a new strategic plan but if we lack a foundation of trust, our work is undone.
Keys to Total Quality by Stephen R. Covey
The key to a total quality company is a total quality person who knows how to program and use a compass. To get quality, we need a principle-centered, character-based, inside-out approach, meaning that we start with ourselves, our paradigms and motives.
