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The 4 Disciplines of Execution™: Manager Certification®
Danny Jones, Executive Director of Operational Excellence and Innovations, Opryland
“Once they saw how easy The 4 Disciplines of Execution was to do, they became champions of the model and began to spread their enthusiasm to others in the division.”
Brandon Cajthaml, Director of People Services, Blue Star Resort and Golf (through the Brentwood Golf Club and Nines Restaurant)
“…In the past, everything was important. Now we have narrowed the scope of our business model down to 3 Wildly Important Goals and have successfully cascaded our Wildly important down through all levels of the organizations. We now have lead measures in place to link the work that our front-line teams are doing every day with the most important goals of our company. People get it…they know what to do to help achieve our company goals!
We have turned business into a sport across our company through the use of scoreboards at each of our business units. It’s true…people do play differently when keeping score and it can be a ton of fun! In addition, we have developed a company-wide Dashboard that rolls up progress on our Wildly Important Goals and other dashboard metrics that we don’t want to lose site of. This practice has really simplified the way in which we analyze our business. After the first couple of months…our operators in the field were actually asking when the next version of the Dashboard was going to be distributed, they quickly realized the value. At the Senior level, we meet weekly around the Dashboard and determine where we are winning and where we need to course correct.”