Customer Loyalty Program
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Customer Loyalty Experts
As Managing Director of FranklinCovey's customer loyalty practice, Sandy Rogers helps improve customer service by transforming clients' frontline execution. After receiving a bachelor's degree from Duke University, Sandy continued his studies, receiving an MBA from Harvard Business School. He has fine-tuned his managing and consulting skills with years of experience at companies including Apple Computer, Procter & Gamble, and Enterprise Rent-A-Car—where he held various executive positions on an international level. Learn More
As the President of Westgate Research, Dick Rennecamp is our partner in survey design, data collection, and analysis. With over 40 years of market research experience, Dick has been a consultant to and marketing researcher for a variety of national clients including AT&T/SBC, CNN, Discovery Channel, FedEx/Kinko's, The Weather Channel, Concentra and many more.
As a devoted contributor to the FranklinCovey team for more than 10 years, Catherine Nelson is the Managing Consultant of the Customer Loyalty Practice. With over 15 years of experience in changing organizational behavior, Catherine helps companies optimize their customer loyalty program by developing customized solutions that work for each client. Catherine earned a Master of Organizational Behavior from BYU.
As a key player in the success of various customer loyalty marketing programs, Richard Vernon brings his 12 years of professional experience to FranklinCovey and their clients as an Implementation Specialist and Customer Loyalty Consultant. Richard completed his undergraduate studies at the University of Utah with degrees in French and Business. He continued his business studies at Westminster College, where he graduated with an MBA.
Recognized by Consulting magazine as one of the "25 Most Influential Consultants" in its 2003 annual survey, Fred Reichheld created the concept of Net Promoter Score (NPS). His work has appeared in The Harvard Business Review, The Wall Street Journal, The New York Times, Financial Times, Fortune, Business Week, and The Economist. Author of many best selling business books, including The Ultimate Question, Fred Reichheld is a key partner on FranklinCovey's Customer Loyalty Consulting Team.