InSights are short web-based, video-rich modules based on 15 core competencies. Courses are delivered in regularly held meetings by your leaders or accessed individually on demand for a self-paced learning experience. The growing InSights library of over 60 titles allows organizations to assess their learners and prescribe courses to meet their needs. InSights are a perfect option for a blended-training approach, to reinforce learning initiatives or as stand-alone training.
Competencies
Dashboard: The Power of Keeping Score
| Summary |
Use When Team Members Need to: |
Program |
| It's hard to tell if you’re winning the game without a good scoreboard. This video shows how one company uses numbers to get everyone involved in their success. |
- Set clear objectives and measures
- Be accountable for key measures.
|
The 4 Disciplines |
Dell: Make Your Systems Succeed
| Summary |
Use When Team Members Need to: |
Program |
| Computer giant Dell is known for a unique manufacturing process. Learn how Dell created that process and how you can ensure the success of your key processes. |
- Create effective team processes and systems.
- Take action to improve cash flow or other financial goals of the organization.
|
Leadership |
Your Money-Making Model: Understand How You Affect the Bottom Line
| Summary |
Use When Team Members Need to: |
Program |
| Every organization, for-profit or nonprofit, lives or dies on its finances. World-famous business consultant Ram Charan explains how to have a positive impact on your organization's bottom line. |
- Understand the financial impact of the team on the organization as a whole.
- Take action to improve cash flow or other financial goals of the organization
|
Leadership |
Blind Spots: How to Give and Receive Effective Feedback
| Summary |
Use When Team Members Need to: |
Program |
| Good feedback is essential but risky. How to help people without offending them? This engaging story demonstrates how to give effective feedback in the workplace |
- Give effective feedback to each other.
- Communicate candidly and respectfully.
|
7 Habits Managers |
Empathic Listening: Steps to True Understanding
| Summary |
Use When Team Members Need to: |
Program |
| To empathize is to understand another without judging, agreeing, or disagreeing. Dr. Stephen R. Covey shows how Empathic Listening is the shortest route to understanding. |
- Listen empathically for understanding.
- Respect the viewpoints of others.
|
7 Habits Signature |
Win-Win Thinking: Create Mutually Beneficial Relationships
| Summary |
Use When Team Members Need to: |
Program |
| Dr. Stephen R. Covey explains how to make all of your relationships successful–whether personal or professional—through "win–win thinking." |
- Create a “win-win” culture where everyone feels he or she is benefiting.
- Communicate in a “win-win” fashion with each other and all stakeholders.
|
7 Habits Signature |
Malice in Dallas: Resolve a Conflict, Build a Relationship
| Summary |
Use When Team Members Need to: |
Program |
| The hilarious story of how Southwest Airlines resolved a conflict with a much smaller company and built a lasting relationship at the same time. |
- See conflicts as opportunities for building relationships.
- Defuse conflicts with diplomacy and respect.
|
The Speed of Trust |
Street Hawkers: Turn Your Adversaries Into Allies
| Summary |
Use When Team Members Need to: |
Program |
| When a major retailer threatened to dislodge a group of street vendors, they turned the conflict to everyone's benefit and became allies. Here’s how they did it. |
- See conflicts as opportunities for building relationships.
- Come up with innovative solutions to problems.
|
Leadership |
Walls: Negotiating Breakthrough Solutions
| Summary |
Use When Team Members Need to: |
Program |
| Dr. Stephen R. Covey recounts how one business leader broke the barriers in a tough negotiation by truly listening to understand. |
- Avoid compromise in a conflict situation; make sure everyone can win.
- Listen empathically to thoroughly understand the views of the other party in a conflict.
|
7 Habits Signature |
Win-Lose Conditioning: Turn Conflict Into Collaboration
| Summary |
Use When Team Members Need to: |
Program |
| In this entertaining video, Dr. Stephen R. Covey demonstrates with an arm–wrestle how to shed the ineffective "win–lose" paradigm and adopt an effective "winwin" paradigm. |
- Eliminate sources of unhealthy competition.
- Collaborate for the good of the team without worrying who gets the credit.
|
7 Habits Signature |
Market Trust: Build Your Brand and Reputation
| Summary |
Use When Team Members Need to: |
Program |
| Nothing is worth more than your reputation. This video shows how a highly trusted company lost and then restored the power of its brand in the marketplace. |
- Build a trusted brand.
- Develop/reinforce a reputation for getting results.
|
The Speed of Trust |
The Job to Be Done: Know What Your Customers Really Want
| Summary |
Use When Team Members Need to: |
Program |
| Is there a difference between the job you do and the job your customers wish you would do? Harvard Business School Professor Clayton Christensen explains how to delight your customers. |
- Meet the requirements and expectations of customers.
- Build relationships with customers–both internal and external.
|
Leadership |
The Ultimate Question: Earn the Loyalty of Your Customers
| Summary |
Use When Team Members Need to: |
Program |
| Are your customers loyal to you, or would they just as soon go somewhere else? Author Fred Reichheld explains how to earn the loyalty of your customers. |
- Make customers into promoters.
- Eliminate sources of customer discontent.
|
Leadership |
The World's Most Trusted Company: How to Partner With Your Customers
| Summary |
Use When Team Members Need to: |
Program |
| When some customers hacked into the company's computers, the leaders of toymaker LEGO were intrigued: Why would they do this? The answer shows why LEGO is the "world’s most trusted company." |
- Learn from customer feedback.
- Connect with customers to generate new ideas for growth.
|
The Speed of Trust |
Goal: Overcoming the Execution Gap
| Summary |
Use When Team Members Need to: |
Program |
| It's one thing to have a great strategy, but it's another to execute it. Dr. Stephen R. Covey explains why many teams have trouble executing–and how to close the "execution gap." |
- Execute strategy with excellence.
- Spend time on what is important.
|
The 4 Disciplines |
Land One at a Time: Staying Focused on Key Priorities
| Summary |
Use When Team Members Need to: |
Program |
| A successful team focuses totally on a few key goals. Using the example of air–traffic controllers, FranklinCovey consultant Jim Stuart explains how to achieve that clear focus. |
- Set a few key priorities.
- Focus on the "critical few" instead of the "trivial many."
|
The 4 Disciplines |
Store 334: Steps to Effective Team Execution
| Summary |
Use When Team Members Need to: |
Program |
| The worst store in a grocery chain becomes the best by adopting a new execution discipline. FranklinCovey consultant Chris McChesney narrates this true story. |
- Execute with excellence.
- Hold one another accountable for success.
|
The 4 Disciplines |
Whirlwind: Achieve Your Goals Amid the Day–to–Day Demands
| Summary |
Use When Team Members Need to: |
Program |
| You can set a lofty goal, but too often it disappears in the day–to–day "whirlwind" of lesser priorities. FranklinCovey consultant Chris McChesney explains how to conquer the whirlwind. |
- Eliminate distractions and barriers to achieving our most important goals.
- Be clear on the team's true priorities.
|
The 4 Disciplines |
WIG Session: Creating an Accountability System
| Summary |
Use When Team Members Need to: |
Program |
| Three different companies show how to execute WIGs–"Wildly Important Goals"–through regular accountability meetings called "WIG Sessions." |
- Take responsibility for progress on team goals.
- Account for commitments to advance the team's goals.
|
The 4 Disciplines |
Your Best Moment: Turn Strategy into Action
| Summary |
Use When Team Members Need to: |
Program |
| Even the best strategy can fail if there is no execution discipline. Jim Huling, CEO of a major technology company, explains why so many good strategies break down. |
- Understand the strategy of the organizations.
- Translate strategic goals into action.
|
The 4 Disciplines |
IDEO: Building an Innovative Culture
| Summary |
Use When Team Members Need to: |
Program |
| People from all over the world come to IDEO, a California-based "idea factory," for innovative solutions to problems. Learn IDEO's process for creatively confronting your team's challenges. |
- Come up with innovative solutions to problems.
- Develop a creative approach to work.
|
7 Habits Managers |
One Light: What Positive Difference
Can Your Team Make?
| Summary |
Use When Team Members Need to: |
Program |
| Harish Hande, an Indian entrepreneur, runs a profitable business that is helping to transform the environment for millions of people. |
- Make a meaningful societal contribution.
- Come up with innovative solutions to problems.
|
The Speed of Trust |
The Nature of Synergy: Achieving Creative Breakthroughs
| Summary |
Use When Team Members Need to: |
Program |
| Synergy means that 1 plus 1 equals 3 or 100 or even 1000. Dr. Stephen R. Covey explains how to create synergy in your teamwork. |
- Create a climate of innovation and creativity.
- Leverage diverse points of view.
|
7 Habits Signature |
Carry Your Own Weather: Taking Charge of Your Life
| Summary |
Use When Team Members Need to: |
Program |
| Too often we blame other people or our circumstances for our problems. Dr. Stephen R. Covey shows how to respond effectively when our lives feel out of control. |
- Respond proactively to difficult situations.
- Take responsibility for results.
|
7 Habits Signature |
Stone: Becoming a Force for Positive Change
| Summary |
Use When Team Members Need to: |
Program |
| A career-ending injury doesn't keep a promising athlete from making a great contribution to his community and becoming a force for positive change. |
- See opportunity in adversity.
- Make a meaningful contribution.
|
7 Habits Signature |
Trim Tab: How to Initiate Change
| Summary |
Use When Team Members Need to: |
Program |
| Dr. Stephen R. Covey tells the story of a principal who transformed her failing school and the surrounding community by making a few simple changes. |
- Change a dysfunctional system or environment.
- Develop the leadership skills of initiative and a bias for action.
|
Leadership |
Whitewater: Navigate Successfully Through Turbulent Times
| Summary |
Use When Team Members Need to: |
Program |
| Today's environment is a lot like running the rapids of a swift river. Dr. Stephen R. Covey explains how to deal with the turmoil of change by anchoring yourself in unchanging principles. |
- Deal successfully with a changing and uncertain environment.
- Identify the unchanging core principles of their success.
|
Leadership |
Green and Clean: Holding Each Other Accountable for Results
| Summary |
Use When Team Members Need to: |
Program |
| Dr. Stephen R. Covey shows how to help every team member feel accountable for results&$150;and how to grow team members' capacities in the process. |
- Demonstrate accountability for results.
- Grow and develop individual skills and talents.
|
7 Habits Signature |
Max & Max: The Art of Demotivation
| Summary |
Use When Team Members Need to: |
Program |
| A humorous look at what happens when people–and dogs–are conditioned to give less than their best by leaders who limit them. |
- Leverage the potential of each one.
- Create a climate where everyone wants to do his or her best.
|
Leadership |
Win-Win Agreements: Steps to Effective Performance Management
| Summary |
Use When Team Members Need to: |
Program |
| "Win–Win Agreements" that benefit both workers and the organization can transform your performance management. FranklinCovey consultant Fatima Doman teaches the steps to an effective "win–win." |
- Develop shared expectations for performance.
- Manage their own performance without intervention.
|
Leadership |
Big Rocks: The Key to Getting the Most Important Things Done
| Summary |
Use When Team Members Need to: |
Program |
| Balancing the demands of work, family, service, and spirituality can be daunting. Dr. Stephen R. Covey shows how to ensure that your top priorities get your best time and effort. |
- Spend time on what is important.
- Effectively balance demands of personal and work life.
|
7 Habits Signature |
Circle of Influence: Focusing Your Energy Where It Counts
| Summary |
Use When Team Members Need to: |
Program |
| In tough times, we might feel helpless to direct our destiny. Dr. Stephen R. Covey explains how to make your worries shrink and your "Circle of Influence" grow. |
- Take initiative to improve the situation.
- Expand the influence of the team.
|
7 Habits Signature |
Circles: Understanding the Stress Cycle
| Summary |
Use When Team Members Need to: |
Program |
| If you're always short of time and feel you’re going around in circles, you’re caught in a "stress cycle." The story of Mark helps us understand the roots of debilitating stress. |
- Handle stress productively.
- Handle stress productively.
|
Focus: Acheiving Your Highest Priorities |
Sharpen the Saw: Continuously Improving Your Life and Work
| Summary |
Use When Team Members Need to: |
Program |
| Just as a saw becomes dull from use until it's sharpened, so our minds and bodies need continuous renewal. Learn how to keep yourself sharp. |
- Balance work and life priorities more productively.
- Improve individual and team capabilities.
|
7 Habits Signature |
Survival/Revival: Avoid Burnout by Investing in Yourself
| Summary |
Use When Team Members Need to: |
Program |
| This inspiring video illustrates the consequences of "burnout" and the benefits of taking time for yourself as an antidote to burnout. |
- Deal productively with pressure.
- Overcome stress through self-renewal.
|
7 Habits Signature |
The Time Matrix: How to Manage Your Time Effectively
| Summary |
Use When Team Members Need to: |
Program |
| We all choose how to spend every moment of our lives–on important things or on merely urgent things. Learn how to invest your time where it really counts. |
- Develop a culture of planning, preparation, and prevention.
- Eliminate distractions from top priorities.
|
7 Habits Signature |
Weekly Planning: Three Steps to Improving Your Personal Productivity
| Summary |
Use When Team Members Need to: |
Program |
| Dr. Stephen R. Covey explains how a simple process for planning each week can make all the difference in your effectiveness. Learn the three steps of weekly planning. |
- Gain control of their calendar of activities and tasks.
- Ensure that top priorities get the highest and best effort.
|
7 Habits Signature |
Muhammad Yunus: How to Change the World
| Summary |
Use When Team Members Need to: |
Program |
| Nobel Peace Prize winner Muhammad Yunus founded the micro–credit movement that lifted millions out of poverty. His story inspires us to find unique ways to solve tough problems. |
- Come up with innovative solutions to problems.
- Make a meaningful contribution.
|
Leadership |
Preventive Policing: Prevent Crises Before They Arise
| Summary |
Use When Team Members Need to: |
Program |
| In Richmond, British Columbia, the police work as hard to prevent crime as to solve it. Learn how to stop crises from developing. |
- Anticipate and prevent crises.
- Attack problems at their roots.
|
7 Habits Signature |
See-Do-Get: Change Your Mindset, Change Your Results
| Summary |
Use When Team Members Need to: |
Program |
| The difference between success and failure is often in how we see the problem. Dr. Stephen R. Covey teaches us to challenge our assumptions and think more productively. |
- Deal successfully with change and ambiguity.
- Identify hidden assumptions and question them.
|
7 Habits Signature |
Copa Airlines: Create a Clear and Compelling Strategy
| Summary |
Use When Team Members Need to: |
Program |
| Getting every team member engaged in the work of the team can be a challenge. At Copa Airlines, employees talk about how they feel responsible for the success strategy. |
- Align individual work to overall strategy.
- Take responsibility for results.
|
Leadership |
Law of the Harvest: Principles of Long-Term Success
| Summary |
Use When Team Members Need to: |
Program |
| This film applies the timeless lessons of the farm to the challenge of achieving great results for both the long and short term. |
- Think beyond the short term.
- Become principle-oriented.
|
7 Habits Signature |
Race to the Pole: How to (and How Not to) Lead a Team to Victory
| Summary |
Use When Team Members Need to: |
Program |
| The epic 1911 race between two teams to reach the South Pole first teaches many lessons on how to create a winning team–and how not to. |
- Focus on actions most likely to produce results.
- Develop a team spirit.
|
The Speed of Trust |
The Goose and the Golden Egg: Balancing Short– and Long–Term Thinking
| Summary |
Use When Team Members Need to: |
Program |
| Dr. Stephen R. Covey defines what effective people do differently: they get results now in ways that ensure they can keep getting good results tomorrow. |
- Think beyond the short term.
- Avoid sacrificing the future for immediate gains.
|
7 Habits Signature |
Wooden: What Great Leaders Are Made Of
| Summary |
Use When Team Members Need to: |
Program |
| With a string of victories unequaled in decades, John Wooden of UCLA has been called the "greatest basketball coach of all time." Here Wooden teaches the principles of great leadership. |
- Develop the leadership qualities of character and genuine concern for people.
- Pay the price of excellence.
|
7 Habits Managers |
Teacher: Seeing the Potential in Others
| Summary |
Use When Team Members Need to: |
Program |
| The moving story of two disabled women who refused to believe in their limitations and together made great and enduring contributions to the world. |
- Create a climate where everyone wants to give their best.
- Leverage the potential of each one.
|
Leadership |
Emma Brandon: Empowering Ourselves to Succeed
| Summary |
Use When Team Members Need to: |
Program |
| Named "Britain's Best Boss," Emma Brandon is an ordinary nursing supervisor who empowered her staff to give their highest and best efforts. |
- Empower one another to succeed.
- Understand the talents and capacities of others.
|
Leadership |
Light the Fire: Coaching Others to Ignite Their Potential
| Summary |
Use When Team Members Need to: |
Program |
| Good coaching means more than just passing on skills–it's also helping others see their own potential. Dr. Stephen R. Covey tells about the person who ignited his self-confidence and purpose in life. |
- Build the confidence of others.
- Leverage the potential of each one.
|
7 Habits Managers |
Whole-Person Paradigm: Unleashing the Full Capacity of People
| Summary |
Use When Team Members Need to: |
Program |
| Most people have much more talent to contribute than their jobs require. Dr. Stephen R. Covey explains how to unleash the unlimited capacity of every person on the team. |
- Capitalize on the talents and skills of the entire team.
- Empower one another to give their best to the team.
|
Leadership |
Everest: Reaching the Summit as a Team
| Summary |
Use When Team Members Need to: |
Program |
| The heroic story of the first blind man to summit Mt. Everest is actually the story of his team–of the unique discipline that led to success on the world's toughest climb. |
- Engage their passion and sense of purpose.
- Develop team routines and processes to ensure excellence.
|
Leadership |
Mauritius: Build a Great Team by Leveraging Diversity
| Summary |
Use When Team Members Need to: |
Program |
| The island nation of Mauritius is home to an incredibly diverse population, yet they have built a harmonious culture that benefits from the best they all have to give. |
- Support equal and fair treatment for everyone.
- Value diverse perspectives.
|
7 Habits Signature |
Speed Up Your Team: Continuously Improving Team Processes
| Summary |
Use When Team Members Need to: |
Program |
| A discouraged team of surgeons learns from an unexpected source how to transform their work processes and save lives. |
- Adopt a continuous-improvement mentality.
- Learn quickly how to solve new problems.
|
The Speed of Trust |
Investment Advice: How to Destroy Your Credibility
| Summary |
Use When Team Members Need to: |
Program |
| This humorous video illustrates the high risk to your credibility of living by anything less than the highest standards of business ethics. |
- Act in line with organizational values.
- Act with fairness and integrity.
|
The Speed of Trust |
The 13 Behaviors: Building High-Trust Relationships
| Summary |
Use When Team Members Need to: |
Program |
| More important than "Who do you trust?" is "Who trusts you?" Author Stephen M. R. Covey pinpoints 13 Behaviors that build trusting relationships. |
- Build trust by demonstrating high levels of integrity.
- Restore trust by being truthful and righting wrongs.
|
The Speed of Trust |
The 4 Cores: Building Personal Credibility
| Summary |
Use When Team Members Need to: |
Program |
| If you can't trust yourself, you can't expect others to trust you. Author Stephen M. R. Covey illustrates how trust begins with "4Cores of Credibility." |
- Demonstrate good will and integrity.
- Develop a track record of consistently good results.
|
The Speed of Trust |
The Case for Trust: The One Thing That Makes All the Difference
| Summary |
Use When Team Members Need to: |
Program |
| The current crisis of trust has increased costs for us all. Author Stephen M. R. Covey explains how to earn dividends from increasing trustworthiness. |
- Demonstrate integrity when confronted by ethical dilemmas.
- Extend trust to others.
|
The Speed of Trust |
The High Cost of Low Trust: The Impact of Ethics in the Workplace
| Summary |
Use When Team Members Need to: |
Program |
| This video counts up the immense cost of a lack of integrity in the workplace, inspiring a closer look at organizational ethics and behavior. |
- "Walk their talk" in living up to their values.
- Show empathy and respect for others.
|
The Speed of Trust |
80th Birthday: Develop a Powerful Personal Mission
| Summary |
Use When Team Members Need to: |
Program |
| Dr. Stephen R. Covey explains the benefit of having a clear mission in life: we can make better daily decisions that move us in the right direction. |
- Think beyond the short term.
- Embrace the team mission.
|
7 Habits Signature |
Contribution: Define Your Own Great Purpose at Work
| Summary |
Use When Team Members Need to: |
Program |
| Everyone wants to make a meaningful contribution. This engaging video inspires people to define the contribution they can make to the success of your team. |
- Generate a team mission.
- Define individual contributions to the team mission.
|
7 Habits Managers |
Discovery of a Character: Find Passion and Purpose in Your Work
| Summary |
Use When Team Members Need to: |
Program |
| Money problems had caused the great English writer Charles Dickens to lose heart–until he rediscovered the reason for his life's work. How do you find passion and purpose in your work? |
- Engage their passion and sense of purpose.
- Embrace the team mission.
|
7 Habits Signature |
Live, Love, Learn, Leave a Legacy:
| Summary |
Use When Team Members Need to: |
Program |
| Great teams live by a strong set of values. This inspiring video helps people define the values that enable them to succeed individually and as a team. |
- Define a set of core values.
- "Walk the talk."
|
7 Habits Signature |
Masterpiece: Paint a Picture of Your Best Life
| Summary |
Use When Team Members Need to: |
Program |
| What if you could draw a picture of your life? Would it be great–or just average? This video inspires people to create a great life for themselves. |
- Define what they want from their careers.
- Maximize their opportunities.
|
7 Habits Signature |
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