Case Study



FedEx found a leadership philosophy in The 7 Habits of Highly Effective People that aligned with their own. By approaching leadership training with an inside-out approach, their leaders focus first on leading themselves and then effectively leading others. 

Executive Overview


The FedEx Information Technology Division (ITD) employs approximately 5,500 people and supports all computer-based functions of the company. By partnering with FranklinCovey, employees within the ITD were better enabled to meet customer needs and improve results.


“The 7 Habits principles help us listen, synergize, and arrive at creative solutions to answer the needs of customers and internal clients.” – Sharon Sirrell, Senior Development Support Analyst


FedEx University, the in-house educational “university” for FedEx management offers open-enrollment 7 Habits courses every month.


“The reason we chose to offer 7 Habits training is because the leadership philosophy of FedEx and The 7 Habits material are so aligned. The foundational principle we both share is that leadership is an inside-out approach: that you are only able to lead people if you are first able to lead yourself.” – Thonda Barnes, Leadership Institute Advisor