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Sandy Rogers
Managing Director and Practice Leader, Customer Loyalty
Sandy Rogers serves as Managing Director of FranklinCovey's customer loyalty practice which is focused on helping large multi–unit operators in retail, healthcare, grocery, food service, lodging, and financial services to accelerate growth through increased customer loyalty. FranklinCovey provides each location in the chain with an accurate and reliable measure of customer service along with a process to improve it through more consistent frontline execution. Most of the retail chains FranklinCovey works with already know how to delight customers to increase conversion and revenue per transaction; their primary challenge is in getting their frontline employees to actually do the things they know work more consistently at each location every day.
Prior to FranklinCovey, Sandy spent 14 years with Enterprise Rent–A–Car, most recently as Senior Vice President of Corporate Strategy. During his time at Enterprise, he led the turn-around of Enterprise's London operation, and before this he served as Vice President of Marketing and Business Development. He led the teams that developed Enterprise's consumer marketing strategy including the "Pick Enterprise...We'll Pick You Up" television campaign and ESQi, Enterprise's comprehensive system for measuring and improving customer service across their 7,000 branch network.
Before Enterprise, Sandy held marketing positions at Apple Computer, and began his career in brand management at Procter & Gamble. Sandy is an advisor to the board of Advance Auto Parts. He serves on the executive committee for Big Brothers, Big Sisters of Eastern Missouri and the Leadership Council for the Donald Danforth Plant Science Center. Sandy holds a bachelor's degree from Duke University and an M.B.A. from Harvard Business School.