Veterans Health Administration (VHA) All Access Pass®
All of FranklinCovey’s principle-centered content in support of your mission.

Welcome to Your All-Access Pass

Welcome members of the VHA Enterprise-Wide All Access Pass (AAP). Being a part of the VHA AAP means you now have access to the FranklinCovey library of award-winning, competency-aligned, principle-centered content for all employees at your facility.

  • As a learner, you can experience content, download tools, and access resources to apply what you’ve learned.

  • As a facilitator, you can certify to deliver any of FranklinCovey’s content Live-Online or Live In-Person,  download resources to market courses in your facilities, and access pre-work to make sure participants are prepared for the learning experience.

  • As a DLO or training specialist, you can align FranklinCovey’s content to your competencies, build customized learning journeys to fit your organization’s strategic priorities, and access reports on who’s using the All Access Pass and how it’s being used.  


All Access Pass Portal

This is where learning content lives and includes downloadable participant materials and elearning modules. If you are a facilitator, you can access virtual certification resources, PowerPoints, and facilitator guides here as well. 


Download your FranklinCovey – Introduction and Getting Started resource guide for quick access instructions


Access* your VISN’s unique All Access Pass Portal below:


Access* your supplemental microlearning resources by visiting Jhana 

This is essentially your search engine for bite-sized learning. Jhana houses a library of videos, articles, tools, and activities that grows weekly and can be used as just-in-time learning or built-in to a larger leadership development program. Everything in Jhana is carefully researched and curated to be relevant and actionable for the challenges you face today. 


*If this is your first time logging into either the All Access Pass or Jhana, enter the email address you have in TMS as your username and click on “Forgot password” to set up your initial password on each site.


Get Started with Your All Access Pass

-Watch the Overview


Watch an Overview

“Our VISN is so excited to continue our partnership with FranklinCovey through the All Access Pass!  This content is foundational for many of our programs and we so appreciate the personalized support and interaction that makes this work well for us and our facilities.”

Designated Learning Officer


As a VHA Passholder, you have a support team dedicated to your success.


VA Care provides support from 8 A.M. – 4:30 P.M. ET, Monday – Friday.  There are four ways VA Care can support you:

  1. Check our Knowledge Base for answers to frequently asked questions here.
  2. Call 801-817-8770 to speak with a live representative during business hours.
  3. Send an email to [email protected].  Please include the best way to contact you (phone and email), your VISN and facility, and a detailed description of what you need.
  4. Enter a support ticket by clicking on the Get Support button to the top right of this page.

In addition, your strategic implementation team includes:



Daniel Martin, Implementation Specialist

Daniel is responsible for how you use the content.



[email protected]


Amber Sprague, Deputy Program Manager

Amber is responsible for additional support services.



[email protected]


Pamela Fuller, Program Manager

Pamela is responsible for the strategic direction of the program.



[email protected]



Contact us to discuss how you can leverage your All Access Pass to address the following strategic priorities:


Customer Service

Empathy, responsibility, and generosity are the foundations of customer service and loyalty.  These are also the values that create satisfaction and trust in the Veterans we serve. 

Learn More


Strategy Execution

Advocacy is about more than just knowing the needs of our Veterans and their families, it’s also about acting on those needs. 

Learn More


High-Reliability Organization

It takes great leaders to effectively run high-reliability organizations.

Learn More


We are committed to helping you achieve your mission by leveraging FranklinCovey’s All Access Pass.  We’ll be hosting three different webinars each month, exclusively for VHA.  Whether you’re a learner, a facilitator, or a DLO, there’s a webinar for you. Choose one of the following to attend: 



All Access Pass Portal Demo

Learn how to navigate your All Access Pass Portal as a learner, a facilitator, or a Designated Learning Officer. 




As a facilitator/trainer at VHA, you enable greatness in the people who do the important work of serving veterans across the country.

Our commitment is to drive learning and behavior change through the VHA by enabling greatness in you. 


Facilitator Preparation

Great facilitation doesn’t happen by chance.  Whether you’re delivering in-person or on a virtual platform, thorough preparation is the key to success. 

Download the Facilitator Preparation Guides below for everything you need to set yourself and your participants up for success.



Facilitator Idea Exchange

Are you interested in learning more about a new content area?  Do you want to sharpen your facilitation skills?  Would you like to connect with other FranklinCovey facilitators across the VHA?  Join us on the first Wednesday of every month for our VHA Facilitator Forum. 


This one-hour event, hosted exclusively for VHA facilitators/trainers, is dedicated to helping you get better.

Email [email protected] to receive the FIX monthly meeting invite (1st Wednesday of each month at 1 PM ET)


Facilitator Forum Recommendations Survey

These forums are only as valuable as the problems they help you solve.  Complete the survey, share your feedback, and drive the support we provide for facilitators like you. 


Begin Survey


Facilitator Resource Guide

Download this quick reference guide for frequently asked questions and key features of your All Access Pass. 

Download Guide

Designated Learning Officer (DLO)

As a learning leader in the VHA, you ensure that your VISN is focused on training that helps move the mission forward.

Our commitment is to support you in the administration of your All Access Pass, providing insight into content strategy, learning journeys, and key metrics to empower decision-making and highlight impact.


DLO Downloads

Communication and Marketing Templates
Bite-Sized Learning Journeys
Registration process and offerings for Open Enrollment courses and Facilitator Coaching sessions


DLO Forums

Are you challenged with building or supplementing a leadership or professional development program? Do you need to map our content to your competencies and values? Would you like to connect your training initiatives to mission-specific goals? We’ll cover these topics and more in our DLO Forums.

Email [email protected] to receive the DLO Strategy Forum monthly meeting invite. (Fourth Wednesday of each month at 1 PM ET.)

Reference Guides


DLO Admin Guide

As an administrator in the All Access Pass, you can assign learning to teams and participants, assign facilitators, and access usage reports. 


Download the DLO Admin Guide for quickstart tips, FAQs, and instructions on key functionality.


Download Guide


Learner Guide

Send this resource guide to your learners who will use the All Access Pass.  This will provide them with quickstart tips and FAQs to support them in their learning. 


Download Guide


Learning Journeys

Partner with your Implementation Specialist to create strategic, custom built learning experiences that match your unique needs. 


For a specific learning journey contact Daniel Martin



[email protected]


Additional Resources

The All Access Pass offers so much and our team is committed to helping you navigate all of it! That being said, we know it’s sometimes easier to just grab what you need from content slipsheets, detail on available assessments and competency mapping to continuing education resources and additional details, the resources below are designed to help:

Webinar Delivery

In the era of COVID we are being asked to do more and more virtually.


Download a summary of all courses available to be delivered in LiveClicks

Download a list of frequently asked questions about the LiveClicks platform

Download Platform Resources (How-to tutorials on LiveClicks, MS Teams, WebEx Meetings and Zoom)


Several of FranklinCovey’s content areas come with pre and post-assessments to help participants identify opportunities and to help you measure improvement across core competencies. 


Download a Sample of Available Assessments

Download a custom self-assessment for Unconscious Bias

Download a sample of the 4 Essential Roles of Leadership assessment


For more information on administering assessments, please contact Katherine Hunt-Ridley at [email protected]


Continuing Education Units

Have you just completed a FranklinCovey course and would like to claim your CEUs? 


Take a look at which FranklinCovey courses carry Continuing Education Credits

If you’ve completed a FranklinCovey course, click here and complete this short survey to claim your CEUs

Additional Web Resources for Your Implementation


Search this Supplemental Resource Center for open source FranklinCovey Thought Leadership

Subscribe to the Weekly On Leadership Podcast

Find answers to your All Access Pass and Jhana portal questions here

Learn from our other learning professionals on how they’re using the AAP and Jhana across public and private sector here