sandy-rogers

SANDY ROGERS
FranklinCovey Best-Selling Author, Speaker & Thought Leader

OVERVIEW

Sandy Rogers

Pack your event with inspiration, expertise & lasting change.

 

DOWNLOAD SANDY’S BIO >

 

Sandy Rogers is the lead author of the Wall Street Journal bestselling book Leading Loyalty: Cracking the Code to Customer Devotion. He is also the founder and leader of FranklinCovey’s Loyalty Practice, which helps organizations accelerate growth through improving customer and employee loyalty. FranklinCovey provides frontline teams with an accurate measure of their customer service each month, along with a process to deliver great service more consistently.

 

Sandy was previously a senior vice president at Enterprise Rent-A-Car. During his 14 years there, he and his team figured out how to accurately measure customer service at thousands of branches each month, and then improve it, helping to triple company revenue over 10 years. Their success inspired Fred Reichheld at Bain to create NPS – Net Promoter Score – now the global standard for measuring loyalty. In his time at Enterprise, Sandy led the marketing team to develop Enterprise’s new logo, branch signage, and the “Pick Enterprise, We’ll Pick You Up!” television campaign. He managed the turnaround of Enterprise’s London England operation and later overall corporate strategy.

 

Through entertaining stories and keen insights from a career at P&G, Apple, Enterprise, and FranklinCovey, Sandy shares his learning over 30 years to unlock the secret to earning the fierce loyalty of your customers, co-workers, and all the important people in your life.

Sandy Rogers

Best Selling Author – Loyalty Practice Leader

Sandy Rogers is the lead author of the Wall Street Journal bestselling book Leading Loyalty: Cracking the Code to Customer Devotion. He is also the founder and leader of FranklinCovey’s Loyalty Practice, which helps organizations accelerate growth through improving customer and employee loyalty. 

BOOK SANDY TODAY

Featured Videos

Sandy Rogers On Leadership

Sandy Rogers on Leading Loyalty

Leading Loyalty Overview

Sandy’s Speaking Engagements

WOBI – World Of Business Ideas

Confecamaras Congreso Colombia

2017 AOPA O&P World Congress

Roth Investor Conference

ANA Conference

“Loyalty is earned one great experience at a time. Each interaction should be a deposit in building a lifelong relationship.”

SANDY  ROGERS

Books by Sandy Rogers

Leading Loyalty: Cracking the Code to Customer Devotion

In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline team is the key to building raving fans.

 

The industry experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier.

Get your copy of Leading Loyalty Today

Newest Articles

Figuring Out How to Measure Customer Experience

We realized that one of the best ways to grow this business faster … was to provide a consistently great customer experience.”  That’s Sandy Rogers, the global practice leader for loyalty at Franklin Covey, the management training firm…    

 

READ THE ARTICLE

How to Earn Loyalty as a Leader

The paradigm we choose greatly influences how we see and react to the world around us. The Loyalty Leader Mindset can be expressed as: I earn the loyalty of others by having empathy for them, taking responsibility for their needs, and being generous.

 

READ THE ARTICLE

The 3 Principles Of A Loyalty Leader Mindset

Every first-level leader has to approach their role differently than they did as a team member. You may want to hold a metaphorical funeral as you transition from individual contributor to team leader. You can’t simply rely on the skills that led to your success. Your new role will require a new mindset if you want continued success.

 

READ THE ARTICLE