Elevate and Sustain Hospital Patient Experience Scores
Elevating and sustaining patient experience scores isn’t about adding new initiatives; it’s about removing operational friction in daily care.
Hospital leaders today are navigating relentless pressure—staffing shortages, throughput demands, regulatory requirements, the rapid push for new technology adoption and rising patient expectations.
As these pressures intensify, execution often breaks down. The result? Variability across units, teams, and service lines leading to inconsistent patient experience scores. But the cure isn’t found in doing more; it comes from systemizing a few critical behaviors, and executing them consistently, to make a measurable and lasting impact at scale.
Join Chris McChesney, bestselling author of The 4 Disciplines of Execution, and Doug Puzey, Strategy Execution Practice Leader at FranklinCovey, to learn how to close the gap between strategy and daily care to drive measurable improvements in patient experience and sustain those gains over time.
In this session, you’ll learn how to:
- Align your teams around a few vital behaviors that have the greatest impact on patient experience scores.
- Utilize a proven system that drives consistency across key operational responsibilities such as rounding, responsiveness, communication, and discharge protocols.
- Foster a culture of accountability where patient experience becomes a standard in practice, rather than merely a priority in theory.
Register now to turn patient experience from an initiative into a reliably delivered standard—and see the impact in your scores.
Registration details
| Thursday, May 28, 1:00 PM – 2:30 PM ET | Register |
About the Presenters:
Chris McChesney
Chris McChesney is the co-author of the bestselling book in the world on strategy execution. He is the global practice leader of execution for FranklinCovey and one of the primary developers of The 4 Disciplines of Execution®.
For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations.
Chris has personally led many of the most noted implementations of the 4 Disciplines, including Marriott® International, Shaw Industries, The Ritz-Carlton Hotel Company®, The Kroger® Co., The Coca-Cola Co.®, Comcast, Lockheed Martin Corporation, and Gaylord Entertainment.
Doug Puzey
Doug is a Regional Practice Leader responsible for leading the Execution Practice on the 4 Disciplines of Execution. He has over 20 years with FranklinCovey. He was one of the original four people on the ‘Atlanta Project’ to develop and build the 4 Disciplines of Execution. Many of the case studies in the book are from Doug’s work with organizations.
His expertise is in the 4 Disciplines of Organization with a special focus on how to help organizations get quick results and then stick with it for many years. Doug has won almost every major award at FranklinCovey. He has worked with hundreds of organizations including Kroger, Memorial Hermann, the State of Colorado, Department Family and Child Services in LA, Amgen, Sally Beauty, Chick-fil-A, and so many more
Questions? Contact us today.
For additional information, contact Cheryl Anderson, Program Manager, at 801-817-6114, or email [email protected].