Turn customers into brand advocates.
Driven by frontline accountability for customer service, Enterprise grew from delighting 67% to 80% of customers over ten years.FranklinCovey Study
Let your frontline own the customer experience.
Imagine if every one of your teams or locations delighted 80% or more customers. What would that be worth?
Truly great customer service can only come from holding frontline employees accountable. Empower your teams to discuss ideas, vote on the best ones, and then run thoughtful experiments to tackle customer service issues directly. Use their firsthand insights to help define what a great experience should look like. With great customer experiences comes loyalty that will transform customers into promoters.
Our Net Promoter System (NPS) helps companies:
● Accurately measure customer service for every team.
● Identify your strong and weak frontline leaders.
● Analyze and share feedback in simple, meaningful ways.
● Train and coach leaders how to delight more customers.
“We use FranklinCovey to measure customer service in our stores and have been extremely pleased with our results. Our scores have improved significantly and we have seen a strong correlation with delighting customers and sales revenue.”Home Improvement Retailer, CEO