As a leader, it’s not always easy to have tough conversations with team members who may be falling short. But when a leader creates a culture of feedback, everyone feels heard and respected, and performance and productivity blossom. In this episode, Leena Rinne and Todd Davis, a FranklinCovey consultant, author, and former chief people officer, discuss how to create that culture of feedback, common mistakes that leaders make, and share successes and failures from their own careers.

• Crucial Insights for First-Level Leaders: Leading a team requires a different skillset than working as an individual contributor.