Every manager knows that they need to communicate effectively. They know good communication is necessary to help people get—and stay—engaged. Todd Davis, bestselling author, and former FranklinCovey chief people officer joins AJ Lee, manager of customer success, to talk about why 1-on-1s are such an effective opportunity to communicate with your team.

• Listen Like a Leader: 9 Tips to Drive Powerful Conversations—Read our guide to learn how to listen and then pick one or two skills you can start building this week.