The 4 Outcomes of Winning Cultures
Shawn Moon
May 2017
Leadership

Over 30 years of global experience has taught us that a winning culture produces at least four critical outcomes.

 

• First, organizations with winning cultures achieve sustained, superior results — today, tomorrow, next quarter, next year.

• Second, they establish loyal customers, customers who come back again and again, and tell stories about why they do so.

• Third, their employees are fully engaged, giving their finest efforts to their work.

• Fourth, the organization’s stakeholders develop a sense that they are making a distinctive contribution, that what the organization does and their role in that work matters.

Consider employee engagement for a moment. In today’s world, with all its attendant challenges, moving pieces, and barrage of information, the key factor between the organizations that will sustain success and those that don’t will be the ability to engage one’s people to volunteer their very best. It is the ultimate competitive advantage. Let’s look at two powerful examples of this ultimate competitive advantage in action.

 

Coach Anson Dorrance of the University of North Carolina women’s soccer team has created a remarkable culture of winning. At one point, his teams achieved a 103-game unbeaten streak, and the team has won 21 national championships and counting. This seven-time National Coach of the Year is recognized as simply one of the greatest coaches ever in any sport.

 

Performance like that doesn’t happen by chance. Coach Dorrance deliberately and masterfully engages top talent in a collective pursuit of performance. He’s done so by creating a framework for engagement and synergy, and the athletes integrate their individual contributions into that framework. These skilled athletes quickly realize the level of commitment required for Coach Dorrance’s system, and they work daily to live up to that level. The results of such a team culture speak for themselves.

 

THE ULTIMATE COMPETITIVE ADVANTAGE

 

Great short- and long-term results require more than talent — most collegiate athletic programs have amazing talent but don’t achieve anywhere near UNC’s results. In short, these type of results require a winning culture, and that is the framework Coach Dorrance has established.

 

“If you don’t have a competitive advantage, don’t compete.” – Jack Welch

 

The sports arena is certainly not the only place this applies. After partnering with some of the greatest organizations and leaders worldwide, we know that this type of culture, where people get excited to perform and contribute, can happen in the department, division, team or organization you’re leading. A shared framework enables you to leverage the most powerful, hard-to-replicate, and sustainable competitive advantage — a winning culture.

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Shawn Moon

Shawn D. Moon is an Executive Vice-President of FranklinCovey, where he is responsible for the company's U.S. and International direct offices, the Sales Performance Practice, and the Execution and Speed of Trust Practices. Shawn has more than 25 years of experience in leadership and management, sales and marketing, program development, and consulting services. Shawn has been on faculty for instructing senior leaders at FranklinCovey's Executive Leadership Week.

 

Shawn was previously a Principal with Mellon Financial Corporation where he was responsible for business development for their Human Resources outsourcing services. Shawn also coordinated activities within the consulting and advisory community for Mellon Human Resources and Investor Solutions. Prior to November 2002, he served as the Vice-President of Business Development for the Training Process Outsourcing Group of the company, managed vertical market sales for nine of the company's business units, and managed the eastern regional sales office.