.png.transform/30x30/image.png)
Watch the Leading Customer Loyalty overview with Sandy Rogers, Global Customer Loyalty Practice Leader
.png.transform/20x20/image.png)
EN
-
Argentina
SP
-
Australia
EN
-
Austria
DE
-
Belgium
NL
-
Bermuda
EN
-
Botswana
EN
-
Brazil
PT
-
China
ZH-Hans
-
Czech Republic
CZ
-
Denmark
DA
-
Estonia
ET
-
Finland
FI
-
France
FR
-
Germany
DE
-
Greece
EN
-
Hong Kong
EN
-
Hungary
HU
-
Iceland
IS
-
India / South Asia
EN
-
Italy
IT
-
Japan
JP
-
Lithuania
LT
-
Luxemborg
EN
-
Malta
EN
-
Maroc
FR
-
Mexico
SP
-
Middle East
EN
-
Netherlands
NL
-
Nigeria
EN
-
Norway
NO
-
Poland
PL
-
Portugal
PT
-
Romania
EN
-
Russia
RU
-
Serbia
BA
-
Slovak Republic
CZ
-
Spain
ES
-
Sweden
SV
-
Switzerland
DE
-
Switzerland
EN
-
Trinidad & Tobago
EN
-
Turkey
TR
-
Uganda
EN
-
Ukraine
UA
-
United Kingdom
EN
-
Uruguay
SP
-
Vietnam
VI
Customer Loyalty Solutions
Each moment counts when creating a loyal customer
Our Approach
Why Customer Loyalty Matters:
Loyalty leaders use superior service as a competitive advantage to keep customers coming back—and 70% of a great customer experience comes down to the behavior of frontline employees. So are your leaders coaching your frontline employees to provide a better experience than your competitors? And is that service consistent across the organization?
At FranklinCovey, we help front line leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable. Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their FranklinCovey investment.
Whitepapers and articles
Download our most recent whitepapers and articles.
A Completely Different Approach
Are Your Customer Metrics Telling the Truth?
How to Fix The Fundamental Flaw In How You Measure Customer Satisfaction
"Loyalty is earned one great experience at a time. Each interaction should be a deposit in building a lifelong relationship."
WATCH
All Customer Loyalty Solutions
Leading Customer Loyalty™
Unlike other customer-service training courses, Leading Customer Loyalty transforms frontline managers from the inside out, and teaches them how to model, teach, and reinforce three principles (empathy, responsibility, and generosity) and six critical practices needed for earning loyalty.
The 7 Habits® of Outstanding Customer Service
Inspire your frontline employees to serve customers in ways that will delight them and increase their loyalty to your organization. This work session trains employees from the inside-out how to delight a much higher percentage of their customers.
Employee Loyalty and Engagement (ELE) Solution
The FranklinCovey ELE helps organizations measure and improve employee loyalty and engagement towards their most important goals. The process begins with a brief Web survey for employees followed by bottom-up action planning to drive organizational change.
Net Promoter System (NPS)
FranklinCovey begins by insuring you have an accurate and reliable measurement of the customer service provided across your organization. We typically use a high co-op rate phone survey to capture a representative sample of all customer attitudes combined with email surveys to give every customer a voice.
Franklin Covey Co. All rights reserved. © Copyright 2019 | Call Us Today 1-888-868-1776
