Imagine if every one of your teams or locations delighted 80% or more customers. What would that be worth?
Truly great customer service can only come from holding frontline employees accountable. Empower your teams to discuss ideas, vote on the best ones, and then run thoughtful experiments to tackle customer service issues directly. Use their firsthand insights to help define what a great experience should look like. With great customer experiences comes loyalty that will transform customers into promoters.
Our Net Promoter System (NPS) helps companies:
● Accurately measure customer service for every team.
● Identify your strong and weak frontline leaders.
● Analyze and share feedback in simple, meaningful ways.
● Train and coach leaders how to delight more customers.
What’s Different about FranklinCovey’s Approach?
With over 20 years of measuring and improving the customer experience, our team along with Fred Reichheld, creator of the Net Promoter System, we don’t just gather customer feedback, we help you improve it to grow your business faster.