The High-Trust Hospital
How Great Leadership Drives Workforce Engagement and Patient Experience
Featuring Bestselling Author Stephen M. R. Covey and Candice Saunders, former President and CEO of Wellstar Health System
Where are all the great leaders? They’re already in your hospitals.
Every day, high-performing clinicians are promoted for clinical excellence and then asked to lead teams, drive change, and execute strategy—often without any leadership training. The result: fragmented communication, strained work environments, rising turnover, and inconsistent patient experience.
When employee engagement declines, patient experience and business outcomes suffer. Hospitals don’t have a leadership shortage—they have a leadership performance gap, and at the center of that gap is trust. Low trust slows down hospital operations and drives costs up; high trust amplifies performance, reducing overall operating costs.
Join New York Times and #1 Wall Street Journal bestselling author Stephen M. R. Covey, author of The Speed of Trust and Trust & Inspire, who has partnered with over 100 healthcare organizations worldwide to achieve strategic objectives. As a bonus, Stephen will be joined by Candice Saunders, former President and CEO of Wellstar Health System. They will review the leadership, trust, and culture-building principles that have helped Wellstar earn a place on the Fortune 100 Best Companies to Work For® list seven times.
During this live webcast, you will learn how to:
- Apply proven trust-building leadership behaviors that lower burnout, improve retention, and streamline labor costs.
- Identify and repair communication breakdowns that damage employee morale and patient experience scores.
- Increase workforce effectiveness by creating highly engaged, accountable teams that consistently deliver stronger patient experience outcomes.
Register today to gain proven leadership strategies that close performance gaps, improve patient experience, and deliver measurable workforce results.
Registration details
| Tuesday, April 7, 12:00 PM – 1:30 PM ET | Register |
About the Presenters:
Stephen M. R. Covey
Stephen M. R. Covey is a New York Times and #1 Wall Street Journal bestselling author of The Speed of Trust and Trust & Inspire. He is the former CEO of Covey Leadership Center, which, under his stewardship, became the largest leadership development company in the world.
Stephen personally led the strategy that propelled his father’s book, Dr. Stephen R. Covey’s The 7 Habits of Highly Effective People, to become one of the two most influential business books of the 20th century, according to CEO Magazine.
Candice Saunders
Candice Saunders is the former President and CEO of Wellstar Health System.
Saunders joined Wellstar in March 2007 as president of Wellstar Kennestone Regional Medical Center. She was promoted to executive vice president and chief operating officer of Wellstar Health System in May 2013 and was appointed president and CEO in July 2015. She retired in 2025.
Saunders served on the Boards of Trustees of the American Hospital Association and the Georgia Hospital Association, where she also served as chairperson. She serves on the Boards of Directors of the Coalition to Strengthen America’s Healthcare, the Metro Atlanta Chamber of Commerce, the Cobb Chamber of Commerce, and the Board of Trustees for the Kennesaw State University Foundation. She also belongs to the Downtown Rotary Club among many other civic organizations. Modern Healthcare named her to its lists of Top 25 Women Leaders and Top 50 Most Influential Clinical Executives. In 2022, she was recognized by the Atlanta Business Chronicle as Atlanta’s Most People-Focused CEO. In 2025, she was named to Georgia Trend’s list of 100 Most Influential Georgians for the 9th consecutive year.
Questions? Contact us today.
For additional information, contact Cheryl Anderson, Program Manager, at 801-817-6114, or email [email protected].