Navigating Difficult Conversations:
Turn Tension Into Progress™
According to a recent study, 65% of people worry about how the other person will react to having a difficult conversation. It’s common for people to avoid difficult conversations or handle them poorly because they feel unprepared or afraid to address challenging issues.
While avoiding difficult conversations may lead to temporary relief, the true underlying issues persist, eventually building into larger problems. Growth happens in effectively addressing challenging issues—both for individuals and organizations.
Introducing: Navigating Difficult Conversations: Turn Tension Into Progress
You will learn how to:
- Set a clear and collaborative tone from the start of the conversation.
- Notice emotions in yourself and others that may impact the conversation.
- Respond to emotional reactions in the moment to keep the conversation productive.
- Practice a range of skills and become better equipped to navigate difficult conversations.
What you receive*: Participant Guidebook, Cards
Length of Live-Online Training Session: 11:00 a.m.–1:00 p.m. ET
Program Cost: $249
*Materials will be shipped. Franklin Covey cannot guarantee arrival prior to the beginning of the session if registration occurs within 7 business days of the date of the program. Electronic downloads will be available prior to the Zoom session.
Frequently Asked Questions
For more information about FranklinCovey’s public programs or this course, connect with our team today.