Pack your event with inspiration, expertise & lasting change.
Book our featured keynote speaker, Leena Rinne the co-author of The 5 Choices and a co-author of Leading Loyalty.
Leena Rinne is Vice President of Consulting. She is responsible for the hiring, operational support, management, and development of the FranklinCovey consultant team, and the ongoing high-quality delivery of FranklinCovey programs and solutions.
Leena began her career with FranklinCovey in 2005. Prior to her appointment as the Vice President of Consulting, Leena spent six years as a Senior Consultant, working with clients ranging from Fortune 100 companies to local businesses to create effective cultures, develop leaders, and increase productivity. Leena spent six years as the FranklinCovey International Business Partner for Europe, the Middle East, and Africa. In this role, she was involved in the corporate strategy planning, operational support, and financial reporting for over twenty-five FranklinCovey licensed partner offices. Leena has an M.S. in economics from the University of Utah.
CERTIFIED TO DELIVER
The 5 Choices to Extraordinary Productivity*
The 7 Habits for Managers®
The 7 Habits of Highly Effective People® Foundations
The 7 Habits of Highly Effective People®: Signature Edition 4.0
In business, if people merely like you, you’re in trouble. They need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline team is the key to building raving fans.
To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know.
But what turns casual customers into passionate promoters? What makes people stick with you for the long haul?